Closing date: 15 November 2023
Location: Gauteng, Pretoria
Work type: Permanent
Job title: Reception Administrator
Reference: 45399
Reception Administrator Job Summary:
The reception administrator’s job aims to assist patients in admissions and discharges professionally, preventing operational and financial risks, and exceeding client expectations. The reception administrator’s key responsibilities include capturing and processing admissions, identifying and preventing financial risks, ensuring an effective discharge process, and maintaining patient confidentiality. The ideal candidate should have a Grade 12 or equivalent education and experience in reception administration or private healthcare facilities. Job skills include debt pack application, admission, bed functions, anatomy, hospital switchboard systems, patient administration policies, AS400 system, computer literacy, ICD and CPT codes, Medical Aid Schemes, WCA processes, emergency protocols, and identifying financial risks. Experience in a private healthcare facility is preferred.
REQUIRED JOB SKILLS AND KNOWLEDGE
- Debt pack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.)
Admission; Bed functions; Preparation for next day and discharge processes
Anatomy (including terminology)
Hospitals switchboard systems
Patient Administration policies and procedures (e.g. Patient Confidentiality; Cash Handling; Blacklisted patients; Bed Overrides; etc.)
Patient admin programs on the AS400 system
Computer literate (Microsoft Office)
ICD and CPT codes
Medical Aid Schemes and the Private healthcare environment
Workman Compensation Act (WCA) processes; procedures and policies
Emergency / Major Incident Protocol (e.g.. Fire; floods; robbery)
Identifying possible financial risks (e.g. blacklisted patients; handling of patient valuables; etc.)
REQUIRED EDUCATION
ESSENTIAL EDUCATION:
Grade 12 or equivalent
DESIRED EDUCATION:
None
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE:
None
DESIRED EXPERIENCE:
Reception administration experience; Experience in a private healthcare facility
KEY RESPONSIBILITY AREAS
- Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure
- Identify and prevent financial risks by adhering to policies and procedures
- Ensure an effective discharge process as per the Patient Administration Manual
- Maintain patient confidentiality
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