Closing date: Not specified
Location: Gauteng, Johannesburg
Work type: Permanent
Job title: Agent: Debt Collections
Job Summary for Debt Collection Agent:
An exciting opportunity for a debt collection agent permanent job post is available, The job involves calling defaulting Capitec Bank clients and negotiating loan repayments, aiming to maximize client retention and minimize bad debt. Experience in collections call centers, predictive dialler, Tallyman Collections system, and Avaya softphone is required. Skills include communication, computer literacy, attention to detail, negotiation, and clear criminal and credit records. A qualifying candidate must apply for this post and get experience to be an agent for Capitec Bank.
Qualifications:
Requirements:
- 1 – 2 years of collections experience
Call center experience
Ideal:
- 1 – 2 years of collections experience in a Collections Call center
1 – 2 years experience on Predictive Dialler, Tallyman Collections system, and Avaya soft
In a role using an African Language
Minimum:
- Grade 12 National Certificate / Vocational
Knowledge
Minimum: - Call center processes and procedures
Customer care and service protocol
Ideal: - Predictive Dialler, Tallyman Collections system, and Avaya softphone knowledge
-
Skills
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Telephonic / Call skills
Attention to Detail
Negotiation skills
Conditions of Employment
Clear criminal and credit record
Purpose Statement
To call defaulting Capitec Bank clients and negotiate repayment of loans; maximizing client retention and minimizing bad debt.
Experience
Min:
1 – 2 years of collections experience
Call center experience
Ideal:
1 – 2 years of collections experience in a Collections Call center
1 – 2 years experience on Predictive Dialler, Tallyman Collections system, and Avaya soft
In a role using an African Language
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Knowledge
Min:
Call center processes and procedures
Customer care and service protocol
Ideal:
Predictive Dialler, Tallyman Collections system, and Avaya softphone knowledge
Skills
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Telephonic / Call skills
Attention to Detail
Negotiation skills
Conditions of Employment
Clear criminal and credit record
CLICK HERE TO APPLY
